Enterprise Management Solutions using HP OpenView
Enterprise Management
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Definition? >
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Dependant on your environment
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Network Management
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Systems Management
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Application Management
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Tool Integrations
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Incident Management
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Notification Management
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Performance Management
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Service Management
Phase I - Recommended Initial Approach >
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Define a go-live strategy
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Define a migration strategy (if required)
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Create standard monitoring baselines for all platforms
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Monitor network devices
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Monitor databases
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Monitor applications (initially to a basic level perhaps)
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Integration with other critical tools
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Ensure all critical areas of the business are monitored and alert into 1 tool
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Advanced application monitoring
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Define & document all processes and procedures for effective management of the tools in use
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Deliver phase I solution
Phase II - Recommended Progression Strategy >
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Define incident management requirements & strategy (e.g. trouble-ticketing)
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Define notification requirements & strategy
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Deliver phase II solution
Phase III - Recommended Completion Criteria >
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Define performance management requirements & strategy
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Define reporting requirements & strategy
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Define service management requirements & strategy
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Deliver phase III solution
Summary >
If you can achieve all of this as part of your Enterprise Management Solution you are in a small minority.
We have seen few organisations deliver a complete phase I solution, less have fully implemented a phase II solution, and we have not seen 1 organisation deliver a complete Enterprise Management solution covering phase I, II and III.
Many organisations do not address all components of the solution, either with disparate teams not integrating with the overall solution or with core areas not being considered at all.
For information on possible Enterprise Management scenarios, their advantages & disadvantages, along with some examples of where some organisations have done things differently, with negative results, please refer to our case studies.
For more information please contact us.
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